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Checking critical dimensions at the comparator.

Responding to a customer support call.

Checking a custom product before shipping to a customer.
FREQUENTLY ASKED QUESTIONS (FAQs)
MANUALS
SOFTWARE DOWNLOADS
WARRANTIES
RETURNS/REQUEST RMA
HELP DESK

RETURNS/REQUEST RMA
Expert support and service is available for all ID TECH products. For your convenience, ID TECH provides a Web-based Return Materials Authorization (RMA) form. Please complete the form, providing a brief description of the problem and as much information as you can. Please include:
- The name and address of your company
- Contact name
- Telephone number
- Email Address
- Your original purchase order number
- Your ID TECH invoice number
- Model
- Serial Number(s)
Our support staff will review the information, then contact you to suggest a solution or request further information. If diagnostic work or a repair is necessary, we'll issue an number. Please be sure the number is on the outside of the package when you return the product.
Please send the product to:
ID TECH
10721 Walker Street
Cypress, CA 90630-4720