A LEADING MANUFACTURER OF MAGNETIC STRIPE READERS, SMART CARD READERS, AND BAR CODE SCANNERS.
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Checking critical dimensions at the comparator.

Responding to a customer support call.

Checking a custom product before shipping to a customer.
FREQUENTLY ASKED QUESTIONS (FAQs)
MANUALS
SOFTWARE DOWNLOADS
WARRANTIES
RETURNS/REQUEST RMA
HELP DESK

SUPPORT CENTER
Welcome to the ID TECH Support Center. Here you'll find everything you need to know about ID TECH products. For your convenience, the Support Center is divided into several sections:
Frequently Asked Questions (FAQs)
These are the questions we're asked most often about various ID TECH products. If you have a concern regarding setup, operation, or programming an ID TECH reader, check here first.
Product Manuals
Many ID TECH products ship with a "quickstart" manual that's designed to get you up and running fast. The default settings made at the factory are good for most users and applications. However, if you have special data formating needs or editing requirements, you'll need the full manual to get the most out of your product. ID TECH user manuals are available in this section, downloadable as PDF files.
Software Downloads
ID TECH products sometimes require special drivers or setup utilities, depending on the application or interface. Check your manual, and if software is required, you can download it here.
Warranties
All ID TECH products are warranted to give dependable, trouble-free service. Check the details here.
Returns
If you need to return an ID TECH product for service, please review our returns procedure. It's easy to request a Return Materials Authorization (RMA) number using the simple form available here.
Help Desk
If you have a question that isn't answered by one of our FAQs, you can contact our Help Desk in California. E-mail inquires are accepted 24/7. Phone inquires are accepted during regular business hours.